Refund Policy
Last updated: July 26, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Important — Hygiene Notice
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or where the protective seal has been broken. This policy is in place to guarantee the safety and quality of our products for every customer. We appreciate your understanding.
How to Start a Return
To start a return, contact us at lumeaskin1@hotmail.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include clear photos of the product and packaging when reporting the issue.
Non-Returnable Items
Certain types of items cannot be returned:
- Opened or used skincare products (for hygiene reasons)
- Products with broken seals
- Sale items or gift cards
- Free gifts or promotional items
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we've approved your return, please contact us at lumeaskin1@hotmail.com.
Contact Us
For any question regarding our refund policy, contact us at:
LUMEA SKIN CO
Paris, France
Email: lumeaskin1@hotmail.com